Privacy policy
Last updated: 25 October 2026
This policy explains what personal data Silaai Labs collects, why, and the choices you have. Silaai Labs ("we", "us") is a product of Neuronic Technologies Private Limited (CIN U62099HR2024PTC121472), Panchkula, India.
The short version
- We collect what we need to stitch your clothes: your name, phone number, address, body measurements and details of your fabric.
- Tailors see your measurements and an order code. They never see your name, phone number or address.
- We send sign-in codes and order updates on WhatsApp. We never sell your data and never use it for advertising.
- You can ask for a copy of your data, correct it, or have it deleted at any time.
What we collect
| Data | When | Why |
|---|---|---|
| Phone number | You sign in or book | To send your sign-in code and order updates, and to identify your account |
| Name, address and landmark | You book a visit | So our measurer can visit you, and to pick up and deliver your order |
| Body measurements and fit notes | At the measurement visit | To draft your pattern and stitch your clothes, and for alterations and repeat orders |
| Photos and details of your fabric | At the measurement visit | To keep track of your fabric and avoid mix-ups |
| Order details: garments, dates, payments received, delivery confirmation | While your order is in progress | To make and deliver your order, handle alterations, and keep accounts |
| Messages you send us | You contact us on WhatsApp | To answer you |
We don't collect card or bank details: payments are made by UPI or cash, and we only record that a payment was received.
Who at Silaai Labs sees what
- Tailors and cutting staff: your measurements, fabric details and order code only.
- Your measurer and delivery agent: your name, phone number and address, only while they have a visit or delivery assigned for you.
- Our hub team: what they need to schedule visits and run your order.
Who we share it with
Only with service providers who help us run Silaai Labs, under terms that limit what they can do with it:
- Meta (WhatsApp Business Platform), to deliver sign-in codes, order updates and chat messages.
- Our hosting provider, which runs our servers.
We may disclose data if the law requires it. We never sell personal data.
Your consent and your rights
We process your data based on your consent, which you give when you book. You can withdraw it at any time, though we then can't make new orders for you. Under the Digital Personal Data Protection Act, 2023, you can:
- ask what data we hold about you and get a summary of it;
- correct or update it;
- have it deleted;
- nominate someone to exercise these rights for you; and
- raise a complaint with our grievance officer, and then with the Data Protection Board of India.
To use any of these rights, message us on WhatsApp or email the grievance officer below.
How long we keep it
- Measurements and your account: while you keep ordering, so repeat orders fit without a new visit. If you haven't ordered for 3 years, or you ask us to, we delete them.
- Order and payment records: as long as tax and accounting law requires.
- When you ask us to delete your data, we do so within 30 days, except records the law requires us to keep. Backups are overwritten within 30 days.
Security
Data is encrypted in transit. Sign-in codes are stored only in hashed form and expire within 10 minutes. Access to our systems is limited by role and every change to an order is logged.
Children
Bookings must be made by someone aged 18 or over. We measure children only with a parent or guardian present and with their consent.
Changes
If we change this policy in a meaningful way, we'll tell you on WhatsApp or on this website before it applies.
Contact and grievance officer
Sorabh Saluja, Director and Grievance Officer
Neuronic Technologies Private Limited
Email: sorabh.saluja@neuronic.cc
WhatsApp: +91 97797 71191
We respond to requests within 30 days.